Archive for the ‘Business Project’ category

Why Dental CEOs Need a Business Coordinator, Not an Office Manager

December 30th, 2011

The Dental CEO is responsible for the entire company. He or she is responsible for the success or failure of the dental practice. Operations, marketing, strategy, accounting, the creation of Core Values, human resources, new patient development and more: it all falls on the shoulders of the Dental CEO. This is indeed a lot of work, in addition to the clinical piece, so they hire an “Office Manager” and hope for the best. This Office Manager is just “supposed to handle things”.

Several problems happen when this occurs:

· The Dental CEO turns over major responsibility with weak authority

· The Office Manager is unsure what the expectations and performance standards are

· The Dental CEO believes that this Office Manager will solve every problem

· The Office Manager title shows that this person is responsible for managing the entire office, which is misguided leadership

I coach dentists to re-title the position to more clearly reflect the well-delineated role of: Business Coordinator. As with any corporation, the CEO functions as the leader who provides the direction to others. Dental CEOs don’t need an Office Manager – the dentistis the manager. Therein lies the responsibility to attract, train and retain skilled professionals who can align with the practice’s vision.

To hire, attract and retain a new Business Coordinator, follow this three-pronged approach to find and retain your administrative gem:

1. IDENTIFY who and what you want: What are the traits you desire in a team member? For example: Warm, caring and emphatic? Organized? Able to work unsupervised? Create a list to give you a clean profile of your ideal candidate. Look for candidates in industries other than dentistry. Think about your requirements for a Business Coordinator: People skills to make positive first impressions, the ability to establish good relationships with patients, attention to detail. It is possible to uncover a gem that is eager for a career change. Can you find this in other industries? Certainly! Your new Business Coordinator does not require a “dental only” background to ask for money, to be a skilled computer user or manage a hectic schedule.

2. CLARIFY the expectations you have for this employee: Write clear, definitive expectations for this position. For example, do you expect the phone to be answered by the second ring? Do you expect your insurance claims processed every day? When you articulate the expectations, you also attract candidates who are challenged to a high-level and inspired by your direction, creating a win-win situation. » Read more: Why Dental CEOs Need a Business Coordinator, Not an Office Manager

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Posted in Business Marketing, Business Plan, Business Project

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Information About Business Project Management

July 31st, 2011

Business manager need to make sure they are delegating responsibilities to their staff so that they are not becoming personally overwhelmed. Project management is all about organization, delegation, and follow-through. A leader of a team who is deciding upon and implementing a plan must be extra organized so that they are able to direct the team successfully to the desired goal. They should know their team members, listen to each one, and make sure everyone knows what they need to do. A good supervisor will make sure there are contingency plans that will cover any issues that might arise. There should be no miscommunications or mishaps along the way. Managers should be able to spot potential problems ahead of time in order to work around that issue before it becomes something bigger that damages the original plan.

A crew needs to be skilled and qualified in order for a plan to be successful. Each member of the team will have a part in completing it. Regular meetings will keep everyone on board with the situation and current updates. Since every team member has a unique perspective, the diversity will prove to be beneficial throughout the project. During the analysis phase, each person will have a take on the issues that will help others understand their point of view. It is through this sort of in depth discussion that possible problems and solutions are found. Team members will need to set aside any preexisting beliefs and stereotypes in order to be able to get the full benefit of a diverse group of people.

The leader of this team will want to keep a close eye on the progress as the plan is implemented. After the decisions have been made and the plan has been put into action, each timeline should be met with efficiency. If the leader is monitoring properly, any possible problems will be spotted before they become major issues. Catching a problem quickly gives a better chance of it being resolved without affecting the plan in a negative way. Simple adjustments and modifications can be made when an issue is still at its beginning stages. After the results are in and have been analyzed for accuracy, the team will know whether or not any further work will be needed. Follow up procedures should be in place for a while after the completion of the project to make sure nothing was forgotten that could pose future problems. » Read more: Information About Business Project Management

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Posted in Business, Business Management, Business Project, Management

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